To Honor God In All We Do · To Help People Develop · To Pursue Excellence · To Grow Profitably
The philosophy of a company is at the core of its business. It defines the way customers are served and people are treated. It is the foundation upon which all else is built. The ServiceMaster philosophy is expressed in four objectives. The first two objectives are end goals. The second two are means goals:
To Honor God In All We Do Our first objective has an impact on every aspect of our business--from the way we serve customers to the relationships we have with other ServiceMaster associates. We believe that every person--regardless of personal beliefs or differences--has been created in the image and likeness of God. We seek to recognize the dignity, worth and potential of each individual and believe that everyone from service worker to company president has intrinsic worth and value.
This objective challenges us to have commitment to truth and to deliver what we promise. It provides the basis for our belief in servant leadership. It is not an expression of a particular religious belief, or a basis for exclusion. Rather, it is a mandate for inclusion, and a constant reminder for us to do the right thing in the right way.
To Help People Develop At ServiceMaster, work is about developing, contributing, and feeling the accomplishment of a job well done. ServiceMaster believes in not only empowering people, but enabling them to succeed. By concentrating on what people are doing and what they are becoming, we contribute to the professional and personal development of every individual. Our second objective is an important way for us to demonstrate our belief in the value of each individual and to underscore the importance of understanding and respecting people's differences. The pursuit of excellence is a never-ending process.
By giving people the tools and training to develop, we increase their productivity and earnings, and enhance the dignity, self-respect and worth of each individual.
To Pursue Excellence The purpose of our business is to create and keep customers. This can be accomplished only by delivering superior quality. We continually seek better methods of delivering service and believe that every time we touch a customer's life, we should provide added value for that customer.
Our third objective reinforces the importance of viewing quality not as something to attain, but as a journey and continuous process. We may be pleased, but never satisfied with our service delivery. Pursuing excellence requires us to continue to ask ourselves whether we are delivering on our promise of value to our customers each and every time we serve them.
Pursuing excellence means that we must know our customers, understand their needs and expectations, regularly listen to them, and adjust our processes and procedures to more effectively serve them. It is only when our customers feel that they have received service that is worth what they have paid--and more--that we have made a difference and provided excellence in value.
To Grow Profitably Many companies view profit as their sole reason for existence, and indeed it is necessary for business survival. At ServiceMaster, profitability is not an end in itself, but rather a means of accomplishing our other objectives. By achieving economic success, we will gain the resources to positively affect the lives of our shareholders, customers and associates.
Profitability is a way to test and challenge ourselves. Profitability, productivity and quality reflect added value for our customers, improved opportunity for our people, and a fair return for our shareholders.
